Keeping a Smile at All Times in Customer Service
If you have ever worked in sales you’ll understand how difficult it is to remain positive at all times. The phrase ‘the customer is always right’ is one that we have heard countless times over the years, and although there is an element of truth to this, trying to keep your cool during tough periods of interaction with angry and irate customers when working in a customer service role, is very difficult at times. There are ways in which you can improve on a personal level when working in sales. It is difficult, but you can learn how to channel inner calm, to remain positive at all times and to keep a smile on your face no matter what situation you are faced with.
For some customers contacting a customer service number, or speaking to an employee of your company face-to-face, they will just have a simple query about a product that they wish to purchase. Sometimes, there will be a query about potential discounts and sale items and customers attempting to receive a product for a lower price than advertised. Aside from this, other customer service agents are dealing with complaints and problems that require immediate attention and resolution.
Becoming a good sales person is about learning how to improve your interpersonal skills so that you are adept at dealing with all of the above scenarios, as well as anything else that customer service work can throw at you, without becoming angry, depressed or tetchy with customers and employees. You can develop skills that help you remain well balanced, to not take your work home with you in a negative sense and to ensure that your customers see the best version of you. You should always head into the next call, or next face-to-face meeting with the same attitude and the same smile as you did with the last person. The best sales people and customer service agents are those that aim for high levels of quality and consistency.
First things first, keep a positive mindset as best you can at all times. Banish those negative thoughts and always have the thought to look for a positive resolution to any problem put in front of you, rather than dwell on the negatives. Implementing a positive habit in how you work is as effective as a negative habit is damaging.
From the very first word out of the customer’s mouth, be sure to actively listen to what they are saying. Take time to learn the name of the customer and to repeat it back to them every few sentences. It reinforces that a bond is being built and that you are on their side. Be honest and engage in a way that is truthful. All that customers want from you is the truth and for you to try everything within your power to help them resolve the issue they are facing.
By remaining polite, honest, open to constructive criticism and an active listener, you can engage with customers in a way that shows you really care about them. With this as a foundation you can become a better sales person, maintain high standards of customer service and resolve problems as best you can on a consistent basis.